Abstracto

Effective Healthcare Departments: What Makes a Team?

Dumas Marc, Douguet Florence, Fahmi Youssef and Belaid Slim

What makes a good healthcare team? This article aims to identify and explore the organisational factors that contribute to the smooth functioning of a working team. The methodology adopted is based on qualitative surveys conducted in three contrasting departments. The results show that proximity between different occupational categories, the development of practices and shared values, shared decision-making and an effective communication system are all factors that foster cooperation within a department. A healthcare supervisor also plays a role in uniting and organising a team.